Acceptable Use Policy

This policy forms part of the Terms of Service and applies to every business that uses Sitterz and to everyone it invites into its workspace.

This policy governs how you use the software and what you put into it. It says nothing about who may work for you. Sitterz sets no standards for caregivers, does not decide who is suitable, and has no process that would test such a standard. Those decisions are yours, and they stay yours.

You are responsible for everything done through your account — by you, by your staff, by the families you invite, and by anyone using a credential you issued. That includes how you configure the Service, which features you enable, and the level of access you grant each person. Sitterz does not review or approve any of it.

You must not:

• use the Service for anything unlawful, or to help anyone else do so;
• infringe anyone's intellectual property, privacy, publicity, or other rights;
• upload malicious code, or anything designed to interfere with the Service or with any other user;
• attempt to access another business's workspace, another person's records, or any part of the system you are not authorised to reach;
• probe, scan, or test the security of the Service except under a written arrangement with us; report anything you find to support@sitterz.com and we will work with you in good faith;
• circumvent rate limits, authentication, or any technical restriction;
• resell, sublicense, or provide the Service to a third party as a service of your own;
• scrape or bulk-extract data other than through the export features provided to you;
• impersonate anyone, or misrepresent your affiliation with any person or organisation.

• Social Security numbers, taxpayer identification numbers for individuals, driving licence numbers, or passport numbers. The Service has no field for these and no reason to hold them.
• Full payment card numbers. Card details belong with the payment processor, entered through the payment form, and never in a note, a message, or a document.
• Biometric identifiers — a fingerprint, a face or hand geometry scan, a voiceprint, or a retina or iris scan.
• Immigration or citizenship status.
• Protected health information received from or on behalf of a HIPAA covered entity, and any clinical record, treatment note, or claims record. See Health information.
• Personal data of any individual located in the European Economic Area, the United Kingdom, or Switzerland, per Territorial scope and restricted data in the Terms.
• Sealed or expunged records, or criminal-history information for a role or jurisdiction where the inquiry is not permitted at that stage.
• Information about any person you lack the authority or the consent to enter.

We may disable a feature for your workspace if it is being used to hold information this policy prohibits.

You may say that your business runs on Sitterz. You must not state or imply, in any medium, that Sitterz has verified, vetted, screened, background-checked, approved, certified, endorsed, or vouched for any person, or that Sitterz is responsible for the care you provide. Sitterz does none of those things, and a statement otherwise is a material breach.

You must also not use the Service to:

• publish a caregiver profile, to a family or to anyone else, that displays criminal-history, background-check, screening-result, or registry information — that information stays inside your own workspace, for your own use;
• represent to a family that any information displayed in the Service was checked by anyone other than you;
• tell anyone that Sitterz verified a consent, a document, a certificate, or a licence. Sitterz stores what you upload and displays it. It does not validate it.

Sitterz is not a HIPAA covered entity and not a business associate, and the Service is not designed or offered as a system of record for protected health information. We do not describe the Service as HIPAA compliant, HIPAA ready, or HIPAA secure, because it is none of those things.

You must not upload medical records, treatment notes, claims data, or other protected health information you received from or on behalf of a HIPAA covered entity, unless we have signed a business associate agreement with you. If you are a covered entity or a business associate and you need one, contact support@sitterz.com before you onboard rather than after.

This prohibition is about clinical records from the healthcare system. It is not a prohibition on the ordinary free-text note a family writes about their own child — the Service has a notes field precisely so families can tell you what you need to know, and we would be lying if we claimed nothing health-related ever appears there.

When the Service sends a message, you are the sender. You choose the recipients, the timing, and the content. Sitterz transmits at your direction and is not the caller, sender, or initiator of any message for the purposes of the Telephone Consumer Protection Act, the CAN-SPAM Act, or any state equivalent.

You must not use the Service to:

• message anyone for whom you do not hold a documented, current consent of the type that message requires;
• send marketing, promotional, referral, review-request, or win-back messages without prior express written consent for that recipient;
• text anyone outside 8:00 a.m. to 9:00 p.m. in their local time — or 8:00 p.m. where a stricter state rule applies — except for a genuine emergency affecting the health or safety of a person or animal in your care;
• message a list you bought, rented, appended, or obtained from anyone other than the recipient themselves;
• message anyone after they have asked you to stop, by any reasonable means. Replies of STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT are honoured automatically, and so is any other clear request;
• try to talk someone out of an opt-out, or send more than a single confirmation after one;
• evade carrier filtering by rotating numbers, cloaking links, or splitting traffic;
• send on behalf of any entity other than your own.

You must keep records evidencing each consent — the exact wording shown, the date and time, the method, and who consented — for at least five years, and produce them to us within five business days if a recipient, a carrier, or a regulator raises a complaint.

The Service gives you tools: an opt-out list that is checked before every send, automatic handling of stop and help replies, one-click unsubscribe on email, quiet-hours deferral, and a place to record a consent. These are tools, not compliance. Sitterz stores and displays what you enter and does not verify that a consent was obtained, and using the tools does not make your messaging lawful. That remains yours.

We may, but have no obligation to, monitor, review, refuse, edit, restrict access to, remove, or disable any content or account, for any reason or no reason, with or without notice, including material we consider objectionable whether or not it is constitutionally protected. We have no duty to monitor your workspace, and we do not.

Where we can, we will tell you about a problem and give you a chance to fix it. Where we cannot — a credible report of harm to a child or a vulnerable adult, a law-enforcement request, an active security threat, or a breach that puts other customers at risk — we may suspend immediately and tell you afterwards.

A breach of this policy is a material breach of the Terms of Service. A suspension under this policy is not a breach by us and does not entitle you to a credit or refund.

To report a violation, email support@sitterz.com. If someone is in immediate danger, contact your local emergency services first — Sitterz is not an emergency service and cannot respond to one.