Help Center
How can we help?
Short guides for the things you do first, and for the ones you meet a month in. The same articles are inside your workspace under Help.
Getting started
- Your first hour on SitterzThe five things that turn a new account into a business that can take a booking.3 min read
- Add your services and set pricesYour starter services arrive with no price on purpose. Here's how to finish them.3 min read
- Add your first familyGetting a customer into your records so you can book them in and invoice them.2 min read
- Getting help, and what we can seeHow to reach a person, and what a Sitterz support session can and cannot do.2 min read
- Where website enquiries goEnquiries land in Leads, not in your customer list. Here's what to do with them.4 min read
- Give a family their own loginFamilies can't sign themselves up. You invite them — and the control isn't where you'd expect.3 min read
Bookings
- Set your business hoursOnline booking offers only the times you say you work — and you already have starter hours live.3 min read
- Take your first bookingWhat happens when a family requests a time, and what you do next.4 min read
- Move or cancel a bookingDragging on the calendar, rescheduling from the booking, and what the family is told.3 min read
Money
Messaging
Your website
- Publish your booking pageYour site is drafted for you. Publishing is what puts it in front of families.3 min read
- Your web address, and putting booking on another siteChoosing and changing your address, what happens to the old one, and the one-line embed.4 min read
- The copy check on your websiteWhy saving your website sometimes flags a sentence, and what it is actually looking at.3 min read
Your team
- Invite staff and assign workAdding people, what each role can see, and how assignment works.4 min read
- Roles, and who can see whatWhy your manager can't open Settings, and what a staff member sees when they sign in.4 min read
- Passwords, two-factor and signing outHow sign-in actually works here, including three things the screen deliberately does not do.4 min read
Reports & data
Still stuck?
Email support@sitterz.com and tell us your business name and what you were doing.