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Short guides for the things you do first, and for the ones you meet a month in. The same articles are inside your workspace under Help.

Getting started

Your first hour on SitterzThe five things that turn a new account into a business that can take a booking.3 min read Add your services and set pricesYour starter services arrive with no price on purpose. Here's how to finish them.3 min read Add your first familyGetting a customer into your records so you can book them in and invoice them.2 min read Getting help, and what we can seeHow to reach a person, and what a Sitterz support session can and cannot do.2 min read Where website enquiries goEnquiries land in Leads, not in your customer list. Here's what to do with them.4 min read Give a family their own loginFamilies can't sign themselves up. You invite them — and the control isn't where you'd expect.3 min read

Bookings

Set your business hoursOnline booking offers only the times you say you work — and you already have starter hours live.3 min read Take your first bookingWhat happens when a family requests a time, and what you do next.4 min read Move or cancel a bookingDragging on the calendar, rescheduling from the booking, and what the family is told.3 min read

Money

Connect Stripe and get paidMoney goes from the family to your own Stripe account. Here's how to connect it.4 min read Send an invoice and get paidMaking an invoice, sending it, where the money lands — and the one thing you do in Stripe.5 min read

Messaging

What Sitterz actually sends, and whenWhich messages leave the building, which stay put, and the reply that looks sent but is not.4 min read Turn on booking remindersReminders ship switched off, and two separate things have to be true before one goes out.3 min read

Your website

Publish your booking pageYour site is drafted for you. Publishing is what puts it in front of families.3 min read Your web address, and putting booking on another siteChoosing and changing your address, what happens to the old one, and the one-line embed.4 min read The copy check on your websiteWhy saving your website sometimes flags a sentence, and what it is actually looking at.3 min read

Your team

Invite staff and assign workAdding people, what each role can see, and how assignment works.4 min read Roles, and who can see whatWhy your manager can't open Settings, and what a staff member sees when they sign in.4 min read Passwords, two-factor and signing outHow sign-in actually works here, including three things the screen deliberately does not do.4 min read

Reports & data

Reports, and getting your data outWhich numbers are real, how to build a CSV, and the one board that is sample data.4 min read

Still stuck? Email support@sitterz.com and tell us your business name and what you were doing.